Resume
SKILLS
| Graphic Design | Adobe Creative Suite | |
| Social Media Strategist | Web Analytics | |
| Agile | SQL | |
| Solution Selling | Skilled in Excel, Data Mining and Analysis | |
| Process Improvement | Community Outreach and Relationships | |
| Project Management | Customer Centered Communication |
COMMUNITY EXPERIENCE
Volunteer Coordinator Sleeves4Needs 2020- Present
- Direct contact with those in need
- Confirming volunteers for weekly commitments
- Field operations management of volunteers
- Lobbying for donations for the organization and overseeing inventory
- Seek donations for similar organizations and connected individuals
Associate Director Tennessee Stage Company 2012 – Present
- Oversee department heads’ plans, progress, and task completion.
- Manage cast and crew of 15 to 40 people for each production
- Oversee social media for the company, as well as public and television appearances
- Write for grant proposals, technical manuals, and press releases.
Technical Director Tiger Lily Theatre 2013 - 2019
- Design, source, and implement lighting, costume, set, and sound materials
- Collaboration with directors, actors, and staff
- Social Media and grant writing assistance
CORPORATE EXPERIENCE
Document Specialist JB&B Capital, LLC August 2018- May 2020
- Create and audit documentation for small business loans
- Responsible for processing deals and completing bank requirements to secure funding
- Communicate and collaborate with a distributed teams of sales and operations
- Focus on process improvements in documentation, people systems, and technical systems
Data Analyst Toyota Tsusho America April 2018 – August 2018
- Data retrieval, input, and analysis of price, use, and storage of parts and product
- Extensive use of Excel, including VLookups, Pivot Tables, Power Query, and Macros
- Creating extensive daily reports and communicating tariff changes across communication mediums
Vanderbilt Mortgage and Finance, Inc Loan Auditor 2013 – 2018
- Consulted on the building, use, and management of proprietary CMS for Loan Origination Department
- Trained on FHA Title II Loans, PCCDs, and Conventional Loans
- Lead SME of the Subject Matter Expert group
- Worked in-depth with programmers in our Agile environment to improve service desk ticketing process & prioritization
Collections Representative 2011 – 2013
- Serviced FHA, Intentions Only, West Virginia, & conventional accounts across multiple states
- Coached & trained team members in West Virginia state laws to ensure compliance & world-class customer service while also achieving successful numbers
- Developed templates to assist team members in better detailing & noting accounts reviewed
EDUCATION
Maryville College 2007-2011
- Bachelor's Degree in Education: Theatre Studies & English
- Magna Cum Laude